Frequently Asked Questions

Credits, failed generations, history, downloads and using AIGC Motion on your phone.

Credits

How much does a generation cost?

The exact cost is shown next to the Generate button before you start, and it updates when you change the model, resolution, number of images or duration. Chat is charged by the amount of text sent and received.

Do I lose credits if a generation fails?

No. Credits are held when you start and returned in full if the generation fails. If you ask for several images and fewer come back, you only pay for the ones you get.

Do credits expire?

Purchased credits are currently valid for 12 months from purchase. Credits that expire soonest are always used first. Your Credits panel shows when your next credits expire.

Where can I see my balance and usage?

Open the account menu at the bottom left → Credit. It shows your balance, what you used today and this month, your recent transactions and how to buy more credits.

Generating

Can I close the page while something is generating?

Yes. Images, videos and chat answers keep generating on our servers. Come back to the same workspace and the result appears, or find it in your history.

Why is the result different from what I asked for?

AI results vary and can contain mistakes. Try a more specific prompt, use reference images, or regenerate for another version. See Writing Better Prompts for examples.

Why are some options missing or greyed out?

Each model supports different options: resolutions, ratios, durations, file uploads. The menus only show what the selected model can do. Switch models to see other options.

Can I run several generations at once?

Each workspace makes one generation at a time; wait for it to finish before starting the next. In Chat, different conversations can answer at the same time.

History and downloads

How long is my history kept?

Your history currently keeps your latest 20 items in each tool, for up to 60 days. Older items and their files are deleted automatically, so download anything you want to keep.

How do I download my results?

Use the Download button under a result, or open an item in your history. Images download in their original format (several images as one ZIP), videos as MP4, music as MP3 and voices as WAV.

A history item says "Unavailable". What happened?

Its file is no longer stored, so it can no longer be played or downloaded. You can delete the item from your history.

Account and devices

Can I use AIGC Motion on my phone or tablet?

Yes. Every tool works in the browser on phones, tablets and computers, and your history is the same on every device you sign in with.

Who owns what I create?

Please see our Terms and Conditions for how you may use generated content.

I still need help.