Delivery & Refund Policy

1. Digital Services

AIGC Motion provides digital AI services and digital Credits. We do not sell or ship physical goods through the platform.

2. Delivery Method

Purchased Credits are delivered electronically to the customer's AIGC Motion account after successful payment confirmation. Generated images, videos, audio, music, and other digital results are delivered electronically through the customer's account, generation history, or download/playback functions.

3. Delivery Timing

Credits are normally credited immediately or within a few minutes after successful payment confirmation. In exceptional circumstances, delivery may be delayed by payment verification, technical processing, network issues, or third-party service availability.

AI generation times vary according to the selected model, generation type, queue conditions, file size, and third-party provider processing time. AIGC Motion does not guarantee a fixed generation time unless a specific timeframe is expressly stated for that feature.

4. No Physical Shipping

No courier, postal, or physical shipping service is provided. Customers do not need to provide a shipping address for digital Credit purchases.

5. Refund Policy

Digital Credits are generally non-refundable once successfully delivered to a customer's account, except where a refund is required by applicable law or where a refund is expressly provided under this Policy.

6. Eligible Refund or Credit Adjustment Cases

We may provide a refund or equivalent Credit adjustment where:

• Payment was successfully charged but the purchased Credits were not delivered.
• The customer was charged more than once for the same transaction.
• A confirmed technical or billing error resulted in an incorrect charge.
• A generation failed in circumstances where the system incorrectly consumed a Credit reservation and the applicable billing system determines that the Credit should be returned.
• A refund or other remedy is required by applicable law.

7. Non-Refundable Circumstances

Subject to mandatory legal rights, we generally do not refund unused Credits merely because a customer no longer wishes to use them, changes their mind, or does not like a successfully generated result.

AI-generated results may be inaccurate, unexpected, or different from the customer's intended outcome. A successful generation that the customer chooses not to use does not automatically qualify for a refund.

8. Failed or Cancelled Generations

Where a generation ultimately fails, is cancelled by the system, expires, or otherwise does not produce a usable result after the applicable provider task has reached a terminal failure state, AIGC Motion may release or refund the reserved Credits according to its billing rules.

Temporary provider delays, queueing, or asynchronous processing do not by themselves constitute a failed generation.

9. Refund Request Process

For payment or Credit issues, contact us through the Contact Us page or the support email associated with AIGC Motion. Please provide your account email, transaction reference where available, purchase date, and a brief description of the issue.

We may request additional information reasonably necessary to verify the transaction and investigate the request.

10. Processing Time

Approved refunds are processed using the applicable payment provider's supported refund method. The time taken for funds to appear in the customer's account may depend on the payment provider and the customer's bank or financial institution.

11. Contact Information

Walk Star Studio Sdn Bhd
Company Registration No: 1085905-T
Contact No: 016-8799809
Email: aigcmotion@gmail.com
Address: No 22, Lebuh Carpenter, 93000 Kuching, Sarawak

12. Changes to this Policy

We may update this Policy from time to time to reflect changes to our Services, payment arrangements, technical processes, or applicable legal requirements. The latest version will be published on this page with the updated date.